Article 1. Application of general terms and conditions

  1. These general terms and conditions apply to all activities (conferences and any other continuing activities) (hereinafter referred to as “Activity(ies)”) organised by UNWRAP. with its registered office at Hangar K, Nelson Mandelaplein 2, 8500 Kortrijk and registered with the KBO with number 0685.433.672 (hereinafter referred to as “UNWRAP.”).
  2. Any registration, booking, reservation or payment by the Customer for any Activity at UNWRAP. implies the explicit, unconditional and irrevocable acceptance, without any reservation whatsoever, of these General Terms and Conditions by the Customer (as well as by any person on whose behalf the Customer completes a registration), who acknowledges having taken note of their content.
  3. UNWRAP. reserves the right to amend and/or update these General Terms and Conditions from time to time. Such changes shall be announced on the website and/or by e-mail at the e-mail address provided by the Customer.
  4. These general terms and conditions do not in any way affect any mandatory legislation applicable to the Customer who is a consumer within the meaning of Article I, 1, 2° of the Economic Code, namely: “any natural person acting for purposes which are outside his trade, business, craft or profession”.

Article 2. Reservations and registrations

  1. Unless otherwise agreed between UNWRAP. and the Customer, only registrations, bookings or reservations for Activities via the UNWRAP. website shall be registered and accepted.
  2. To register or book an Activity, the Customer shall complete the online registration form for the specific Activity fully and correctly.
  3. If the desired Activity is still available, the Customer shall complete the registration procedure online by accepting these General Terms and Conditions and paying for the Activity.
  4. After payment of the Activity by the Customer, the Customer shall receive an e-mail from UNWRAP. confirming the registration and a confirmation of payment.
  5. The agreement between UNWRAP. and the Customer is in any case only concluded when the written confirmation of registration has been sent by UNWRAP.
  6. Each registration that is confirmed by UNWRAP. is definitive. Except where mandatory legislation stipulates otherwise, the Customer cannot cancel a booking or claim a refund.

Article 3. Price and payment

  1. The prices indicated on UNWRAP. website are inclusive of VAT, unless clearly stated otherwise, and are stated in euros. The offer and the price are valid on the day the website is visited and/or the registration or booking is made by the Customer. The offer and the price of the Activities may be changed by UNWRAP. at any time before registration or booking.
  2. Any discounts granted to the Customer for participation in an Activity shall be indicated on the website. Discounts cannot be combined and are automatically calculated. Unlawfully obtained discounts shall be claimed back.
  3. The Customer can only pay for the Activity via UNWRAP.'s online payment system upon registration.
  4. The price of the Activity includes all costs. Unless expressly indicated otherwise in the Activity on the UNWRAP. website, catering/lunch/drinks are not included in the price.
  5. A late arrival or early departure at an Activity shall not give rise to any reimbursement or compensation, even if this departure is due to an accident or illness of the participant.
  6. UNWRAP.’s cashless payment system is offered to Festival Visitors with the support of 1 supplier/payment provider: Mollie.

Article 4. Changes to and/or Cancellation of an Activity

  1. UNWRAP. reserves the right, in the event of certain circumstances, to make changes to the programme before or during the Activity. In doing so, any adverse consequences for the Customer or participants shall be limited as far as possible. The Customer shall not be entitled to any compensation and/or reimbursement.
  2. UNWRAP. reserves the right to cancel and/or move an Activity for organisatio²nal reasons. In that case UNWRAP. shall immediately inform the Customer at the e-mail address indicated by the Customer. When cancelling the Activity the Customer shall be reimbursed for the price paid for the Activity without being entitled to any compensation.

Article 5. Copyright and Intellectual Property

The copyright and/or any other intellectual property rights relating to an Activity organised by UNWRAP. shall become or remain the property of UNWRAP. The Customer may not copy and/or reproduce in any way whatsoever any documents/images/information/course material/...of UNWRAP. without the express prior written consent of UNWRAP.

Article 6. Liability

  1. Except in the event of mandatory legislation to the contrary, UNWRAP. shall not be liable for damage, from whatever cause, to goods or persons caused by or in connection with participation in an UNWRAP. Activity.

Article 7. Rules of Conduct

The Customer acknowledges and accepts that by registering for an Activity, he agrees to the policies of the UNWRAP, its rules of conduct and policies during the Activity. The rules of conduct shall include the basic values of courtesy and respect for each other, speakers, UNWRAP. staff and for the material used during the Activities. If the Customer or the participant in the Activity does not abide by these basic rules, UNWRAP. reserves the right to immediately exclude the Customer or the participant from the Activity and to refuse further access to the Activity, without the Customer being able to claim any right to reimbursement and/or compensation.

Article 8. Imagery

  1. By registering, the Customer acknowledges and accepts that UNWRAP. may take pictures and/or visual material of the participants during the Activities, either non-targeted or targeted (subject to valid authorisation) and use these for publicity purposes (including but not limited to: website, brochures, social media, …).

Article 9. Privacy and GDPR

UNWRAP. processes the personal data of the Customer in accordance with the applicable privacy and data protection regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

Article 10. Applicable law and competent court

  1. All agreements concluded with UNWRAP. as well as any disputes relating thereto shall be exclusively governed by Belgian law.
  2. In case of disputes between the Customer and UNWRAP. in relation to these General Terms and Conditions, the courts of the judicial district of Kortrijk, shall have exclusive jurisdiction.